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Request under Review: What it Means?
When your return/refund request status shows Request Under Review, it means Shopee is currently investigating your case. Once the review is completed, the status will be updated accordingly. You’ll receive a notification via the Shopee app and email. 

Note: You will only receive the email notification if your email address is updated in your Shopee account..

What You Need to do?
Depending on the nature of your case, we may ask you to provide additional evidence to help speed up the review process.

 👉 Click here to see what counts as good evidence for your return/refund request. 

⚠️ Note

• You should provide the evidence required within 2 days so that we may continue with the review. Ensure that the evidence you provide is of high quality and clearly visible. 
• If the evidence is of poor quality, Shopee will make the judgement based on the evidence provided.